Frequently Asked Questions

How can I afford technology services when I am a small business owner?
We specialize in providing technology services to small and medium-sized businesses. After meeting with you, we come up with a plan that fits your budget and business needs. Even if you do not have a budget for technology right now, we can often find ways to save you money so you can add technology support at little or no increased cost. It’s what we do. Let us show you what we can do for you.

What does it mean to have “my own IT department”?
Big corporations have entire departments devoted to Information Technology (IT). In most large companies, employees enter a simple request online for help with their PC, to hook up phones for a new employee, or even to implement all the technology needed in a new building. We wanted the same model for smaller businesses which for us meant 3 things:

Clients need only enter a request online or place a quick call for help which is available through our exclusive online ticketing system and phone help desk.

We could service any technology need from simple PC troubleshooting to phone systems to software development to large-scale projects which we do by having a variety of individual experts on staff in all areas of technology.

We could manage all the technology needs of our clients so there was no longer need for small businesses to coordinate with several different providers or worry about other technology management such as licensing records, server maintenance, software development, updates, etc., which we can do because of our unique business model and superb account management.
So, there you have it. All the technology service like the big corporations have but without the high cost.

What happens when I have a problem?
First off, you will probably encounter substantially fewer technology issues. We are in the businesses of preventing problems through routine updates, scheduled maintenance, and close monitoring of your systems. When you do need service, simply call our help desk or access your online account and we will fix your problem immediately by remote access if possible. If not, a tech will be dispatched to assist you at a time convenient for you.

My computers seem to be working fine so why do I need technology service?
Your technology is similar to your automobile in regards to maintenance. Cars cannot run forever without an oil change just as computers can’t continue to run without updates and periodic maintenance. Your computers may be working fine now, but they could (and will) go down, causing you a great loss in time and money as you are unable to continue business. Not only that, your computer might be running slower than it should or could be otherwise optimized to let you work faster. In addition to maintaining your computers, we keep a close eye on all your technology to make sure it is all working together smoothly and efficiently. If there is a problem, you don’t have to try and isolate what is broken or find who you called out last time for the servers only to find out it was a networking problem altogether. We can solve it all with one call.

We already have a person that fixes our PC’s. Why would we want to use you?
We’re sure your PC person is great. But we offer what he/she can’t—a TOTAL solution to all your technology needs. We can provide all your technology services so you don’t have coordinate the PC person and the phone person and the network person and waste valuable time. Not only that, we are designed to fit your needs. We have developed systems and technology to serve you. Does your PC person have an online ticketing system? Does it give you updates on where your project is or what is being done? We are designed to make everything easy on you. Best of all, you won’t have to manage or worry about your technology, we will.